Privacy and Security

twig & anchor is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with twig & anchor you personal information and credit card information are safe. Please continue reading for more details on our Privacy Policy.

What information does twig & anchor collect?

When making a purchase through our website, we collect your name, billing address, phone number, e-mail address, and credit card information in order to process your order. Therefore, when you visit our website to place subsequent orders we can save you time by providing your previous account information for you. You are welcome to visit our website without providing any of this information: however, we are unable to process an order without the requested information.

We use cookies, which is a feature of your browser used to assign identification to your computer. The unique user ID contained within your cookie automatically identifies your computer – but not you – to our servers every time you visit our website. Cookies by themselves cannot be used to find out the identity of any user, but may be correlated with identity information in our log files. You can decline cookies through your browser preference options, but you may not be able to use some of our services as a result.

We also collect the IP address of visitors to our website, and collect aggregate information about the use of our website.

How does twig & anchor use the data it collects?

We may contact you by e-mail to respond to customer service questions you have submitted, or to address a problem affecting your use of our website.

How Is Your Information Protected?

This website has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information are stored in encrypted format at all times. This website, and more importantly all your user information, is further protected by a multi-layer firewall based security system.

For more information on our privacy policies or any questions you may have, please contact us at info@twigandanchor.com.