Terms of Use

Information on this site may contain technical inaccuracies or typographical errors. Information, including availability and product pricing, may be updated or changed without notice. Twig & Anchor and its subsidiaries reserve the right to refuse service, and/or cancel orders at its discretion, including, without limitation, if Twig & Anchor believes that customer conduct violates applicable law or is harmful to the interests of Twig & Anchor and its subsidiaries.

 

Stock Availability

We try to ensure permanent stock availability but sometimes items sell faster than we predict. You will always be advised when placing your order online if something you wish to order is currently sold out. If some items on your order are available, we’ll send those to you immediately and backorder the balance unless the order specifies no-backorders. No backorders will be sent that do not warrant the shipping cost.

 

Shipping and Delivery

At this time, Twig & Anchor ships merchandise to locations within Canada only. The risk of loss for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

Twig & Anchor ships with Canada Post or FedEx and amounts are based on overall weight of package. Buyer is responsible for shipping costs. If you want insurance on your item, please contact us as that will adjust the shipping price.

For local pickup in Calgary, Alberta, you must email Twig & Anchor and make arrangements within 7 days of order. If item is not picked up within 7 days, your payment will be refunded to you minus a 20% restocking fee.

 

Sales Tax

At this time, Twig & Anchor does not charge a sales tax on merchandise ordered on this website.

 

Warranties

The content included on the website has been compiled from a variety of sources and is subject to change without notice. Twig & Anchor makes no representation or warranty whatsoever regarding the completeness, quality, or accuracy of the website or content, or the suitability, functionality, or operation of this website or content, By using this website you assume the risk that the content on this website may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Twig & Anchor SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Twig & Anchor  BE LIABLEFOR ANY SPECIAL, INDIRECT, INCIDENTAL, OOR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

Return Policy

Twig & Anchor will only accept returns if the product is defective or damaged. If the same item is no longer available, we will issue a store credit. If the item is on back order, we will notify you of an expected ship date.

Twig & Anchor’s return policy lasts 7 days. If 7 days have expired since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To return your product, please contact Twig & Anchor at info@twigandanchor.com for an RA number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. At that time, your order will be processed, and a credit will automatically be applied to your credit card, within 7 business days.

 

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this website is accessible worldwide, not all products or services discussed on the website are available to all persons or in all geographical locations or jurisdictions. Twig & Anchor and the advertisers each reserve the right to limit the provision of their products or services to any person, geographical area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this website is void where prohibited.